Maine’s Oxford Casino Didn’t Violate Regulations By Sending Accidental Email to 60K
Oxford Casino didn’t break say rules when it sent out an inadvertent promotional email to to a greater extent than 60K customers, according to Maine officials.
The Pine Tree State Gambling Control Board (MGCB) lately said the Oxford, ME gaming property’s January 10 email erroneously told recipients they won $250 worth of complementary one-armed bandit play.
That was followed inwards an minute by a indorse email, which corrected the initial message. The review email explained that almost none of the recipients were getting free people play.
The initial email was supposed to follow sent to only pentad random customers, according to Pine Tree State TV place WGME. Each week, the casino chooses quintuplet patrons for the promotional drawing.
Later, Oxford Casino General Manager Matt Gallagher said the misunderstanding “was the ensue of a human error.” Casino officials rapidly notified the MGCB around the error.
But fifty-fifty though the world-class email was retracted, fill up to 200 recipients of the message complained to the MGCB, according to WGME.
Staff at the MGCB scan the complaints but are not sledding to accept farther litigate against the casino.
MGCB Rules
The email bid accidentally sent to the 60,000 plus recipients and and so quickly retracted does not violate Gambling Control Board laws or rules, because the original email was sent accidentally,” the MGCB ruling stated.
MGCB Executive Director John Milton Champion farther said he read apiece of complaints, considered the casino’s explanation, and looked at rules for the email promotion, WGME reported.
In addition, Maine’s commercial gaming law allows the casino to reinforcement patrons with liberate one-armed bandit play.
For one-armed bandit promotional credits, the complementary dramatic play “must be issued inwards the word form of discharge spiel credits on a ticket, voucher, or participant card to follow used solely to run a expansion slot machine.”
The casino also must file cabinet a monthly account detailing the day-by-day allotments of slot promos for patrons totaling $250 or more.
The regulations are found inward Chapter 29 of the Pine Tree State Gambling Control Board Rules. The subdivision is titled, “Promotional Credits and Other Player Incentives.”
Oxford Casino, owned and operated past John Churchill Downs, has almost 1,000 one-armed bandit machines and 28 table games.
Unhappy Customer
Still, not everyone was well-chosen nigh the outcome.
One placard on WGME’s website, Dotherightthing65, said he “never got a recantation email. i reached out to the cassino the next solar day and then they replied locution I didn’t win. i filed a complaint and my complaint was ignored.”
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